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Blackberry email account not validating

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Back to top Resolution Cause 1 When the email message is permanently deleted from Microsoft Outlook, it is not deleted from the Black Berry smartphone during email reconciliation. Save the settings, and change it back to Mailbox & Handheld. ------------------------------ Cause 4 The Reconcile Email check box is not selected when clicking Synchronize Now in Intellisync®. ------------------------------ Cause 5 The Folder Management registry value is corrupt. ------------------------------ Cause 6 When the Delete Prior option is set to delete email messages after synchronizing the Black Berry smartphone, the email messages are not deleted from the Microsoft Outlook inbox. Have you verified that the version of MAPI32on BES is at least the same on Exchange? MAPI32would be the same as on exchange, since both the BPS 4.1 server is running directly on my Exch 2003 server, and the BESX server is running directly on my Exch 2010 server. The problem followed the user from BPS 4.1 to BESX 5.0.2. I purged him from the BPS 4.1 server, including selecting to remove the info from the users inbox.