A financial counsellor can help with advice on this and in negotiating with the creditor.
Back to top It’s important that you know your rights.
You should get free debt advice before taking out a debt consolidation loan.
You could also consolidate your debts into an unsecured personal loan, but again you’ll need a good credit rating to get the best deals.
If you’re struggling with debts, the worst thing you can do is ignore the problem and hope it will go away.
When you have limited income you soon realise the consequences of not paying some debts are more serious than for others.
For example, mortgage and rent debts may be your biggest debts and seem a priority over other debts.
If they refuse, or the offer is unsatisfactory, you may approach either the Financial Ombudsman Service or the Credit and Investments Ombudsman for help.